Terms & Conditions
1) Changes, Cancellations & Refunds:
All our blinds/shutters/Curtains are made to measure (bespoke) because of this we cannot resell them as they are unique to your windows/house.
All customers must make sure that the details are correct before placing your order and making deposit payment. Once you place your order and payment is taken you have 24hrs to make any amendments or to get a full refund. After this time your blinds/shutters/Curtains will be in production and refunds or amendments are not possible.
On rare occasions there may be delays caused by out of stock materials, shipping delays, industrial disputes or other problems beyond our control. In the event of a known delay, we will contact you to let you know of the situation. Steven Bull Ltd reserves the right to reject any order at its discretion.
2) How & When Is Payment Made:
We accept Bank Transfer, Card or Cash. A deposit of 50% will be due when ordering with the balance due on fitting day payable direct to the fitter.
3) Pricing:
Prices shown on our website and on your order usually include measuring & fitting service unless other arrangements have been made. Please check these details are correct when ordering and before your order is placed. Steven Bull Ltd reserves the right to cancel your order if there is an error with our database or order details and the prices are not as they should be.
4) Our Guarantee:
All our blinds are guaranteed for 1 year and shutters 5 years, Should a defect in materials occur within the guarantee period we will repair or replace the defective part without charge to you providing the blind or shutter has not been subject to misuse or negligence.
In the event of a problem after the guarantee period a service charge will be due currently £45.
5) Fitting Dates & Times:
The date given by our advisors is a provisional date only, we will call to confirm the date (Please wait confirmation of fitting date before you take down old window dressings).
6) Our Requirements For Fitting Service To Take Place:
We will need clear access to the window(s) concerned & the use of the electricity supply for power tools to complete the fitting. If you have old window coverings (unless agreed by the fitter) these will need to be removed before fitting.
Please Note, to keep our costs down to you we do not take away the blinds packaging or old window coverings & fixings. This will be your responsibility to dispose of.
7) Contact Us:
Our address: Steven Bull Limited, 91 Gillmans Road, Orpington, Kent, BR5 4AH, Tel No: 07946480703, Email sales@blindsfitted.com